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COMPLAINS POLICY

The Eurasian Journal of Medical Sciences takes all complaints from readers, authors, and reviewers seriously. Complaints are handled fairly, transparently, and impartially, ensuring resolutions in line with international publishing standards.

Scope of Complaints

Complaints may involve issues such as:

  • Peer review process concerns

  • Publication decisions

  • Plagiarism or ethical concerns

  • Feedback on editorial decisions or peer review reports

Appeals on Peer Review and Publication Decisions

Authors may appeal decisions by submitting a detailed explanation to info@eurasianmed.com. Appeals are reviewed objectively, and external reviewers may be consulted when necessary to ensure fairness.

Unresolved Complaints

If a complaint cannot be resolved or if dissatisfaction remains, the complainant may forward their concern to COPE. The journal is committed to ethical publishing standards and international guidelines.

Response Time and Follow-Up

We aim to respond to complaints within 10 business days. For cases requiring further investigation, updates on the progress will be provided to the complainant regularly.

Confidentiality and Impartiality

All complaints are handled confidentially and only shared with authorized personnel involved in the resolution process. Impartiality is maintained at all times, and any potential conflicts of interest are addressed appropriately.

Transparency and fairness are our priorities. If you have concerns about a publication or the review process, check out our clear and ethical complaints policy.